Wednesday 18 November 2026 · Arringo Tower, Floriana
Arringo Group Open Day
Humans and AI in Action
What Should AI Be Allowed to Decide?
How much decision-making should businesses hand over to technology, and where should people remain in control? Explore these questions across KYC & KYB, and Customer Operations.
Explore automation, human judgement and accountability.
Make useful connections
Meet speakers, session hosts and business peers.
Your day
The Agenda
Join us for selected sessions or the full event; including the official morning inauguration ceremony with lunch and networking. Select your choice when registering.
Registration & Networking
Inauguration Ceremony
Guest Speaker & Morning Sessions
Networking Lunch
Guest Speaker & Afternoon Sessions
Closing remarks
Attend selected sessions or the full event.
Guest speakers
Meet Our Guest Speakers
Guest speaker
Matthew Galea
Co-Founder & Managing Director | Neural AI
AI in Action: Real Projects, Real Results in Malta
Discover how his team built practical AI solutions, key insights and where people remain essential.
More information
Legal AI: Building an assistant trained on Maltese law to speed up research and drafting.
AI call centres: Automating over 70% of calls while keeping people involved where needed.
Everyday automation: Using chatbots, voice agents, Copilot and workflows to reduce repetitive tasks.
Getting started: Turning ideas into working AI solutions and identifying quick wins.
About Matthew
Matthew Galea is Co-Founder and Managing Director of Neural AI, delivering AI assistants, computer vision, AML and data science solutions across finance, iGaming, government, legal and healthcare. A recognised voice on AI in Malta, he appears on Awla and TVAM and speaks at Malta Finance Week and TechXpo on AI’s commercial, regulatory and societal impact.
Guest speaker
Guest Speaker (To Be Advised)
To Be Advised
[Job title | Organisation]
[Presentation title]
[Brief presentation overview]
More information
About The Speaker
[Short biography]
Two themes, morning and afternoon
Choose The Sessions That Suit You
Both sessions run in the morning and afternoon. Attend one or explore both them.
Arringo · AI In Action
What Should We Allow AI To Decide, And Who Checks The Decision?
Where should AI act independently, where should it support employees and when should people step in?
Work through practical scenarios exploring human judgement, disagreements with AI and how to check the quality of its decisions.
What You Will Learn
What to delegate: Define where AI can act and where human review is needed.
When to intervene: Explore escalation and disagreements between people and AI.
What to check: Review interactions, decisions and quality controls.
How to apply it: Take away a framework for your own operation.
Who Should Attend?
Leaders & managers in customer operations, service delivery, process improvement or transformation.
Meet Your Session HostsAI in Operations: Human Oversight
Jith ChandrasekeraHead of Customer Operations · ArringoJith combines customer operations expertise with knowledge of regulated financial services. His focus is on improving service through AI and automation while preserving human judgement and accountability.
Klaudia OkwaraHead of Operations · ArringoKlaudia translates governance standards into operational improvements. Having led ISO 27001 and ISO 9001 implementations, she explores how businesses can introduce technology while maintaining control and accountability.
Offered in the morning and afternoon.
ArriTech · Humans and AI In Action
KYC & KYB: What Should AI Be Allowed To Decide?
An automated check flags a risk. Ownership information is unclear. Should onboarding continue, pause or escalate?
Explore how technology and compliance professionals can work together, with clear review points and accountability.
What You Will Learn
What to automate: Identify where technology can support onboarding.
When to review: Explore incomplete information, screening matches and complex ownership.
Who decides: Define human checkpoints and escalation.
How to apply it: Take away a framework for reviewing your onboarding process.
Who Should Attend?
Leaders & managers in compliance, risk, money laundering, onboarding or KYC/KYB.
Meet Your Session HostsAI in KYC & KYB: Accountability
Philip GaleaCTO · ArriTechPhilip leads the technology behind QgenOnline’s KYC, KYB and AML platform. His cybersecurity and product expertise informs a critical onboarding question: what should technology decide, and when should people take control?
David KunCompliance Manager · ArriTechDavid leads KYC/KYB operations and quality assurance, bringing a practical perspective on improving onboarding efficiency while maintaining service quality, compliance and human oversight.
Offered in the morning and afternoon.
Official Opening
Official Inauguration Of Arringo Tower
Join us to mark the official opening of our new flagship building in Floriana, officiated by the Honourable Dr Robert Abela, Prime Minister of Malta.
Please select the inauguration ceremony when registering.
Registration from
09:15AMJoin us for the morning inauguration.
Ceremony starts
10:00
Ceremony concludes
11:00Immediately followed by guest speaker sessions and workshops.
